Refund & Quality Remedy Policy
This policy covers a single 2K or 4K digital wedding portrait purchased through Stripe.
Technical delivery failure
If confirmed payment was collected but the purchased HD file cannot be delivered, we will provide a retry or refund.
Unusable output
Report an obvious identity mix-up, severe anatomy error, or otherwise unusable result within 7 days of purchase for one regeneration.
Failed regeneration
If the quality remedy also fails, we will review the order for a refund.
Style preference
A file that was delivered successfully is not automatically refundable solely because of subjective style preference.
Mandatory rights
This policy does not limit consumer rights or remedies that cannot legally be excluded.
How to request help
A public support email must be configured before Production checkout is enabled. The order confirmation must contain the support contact and order number.
We aim to acknowledge support requests within 2 business days. Approved refunds are returned to the original payment method; posting time is determined by Stripe, the card network, and your bank.
Last updated: July 2026